Customized to your individual requirements

Modular and comprehensive service solutions

All our multichannel solutions have a modular structure and cover the full spectrum of customized services – from web shop development, to customized logistics and fulfillment packages to complete end-to-end solutions –There are no limits in combinations and possibilities




Just a few of many benefits of our Multichannel-Solutions

  • Sustainable investments

  • Cross-channel fulfillment for the efficient flow of goods (e.g. ship from store, return in store)

  • Uniform brand image

  • Long-term customer loyalty

Our Arvato IT-Framework

Coordinated B2B and B2C logistics are part of Arvatos multichannel strategy. They are the basis for ensuring that customer communications and sales are uniform across all channels and geared to the needs of the respective target group. To ensure smooth implementation, we recommend working with a service provider that has international experience, offers end-to-end solutions, oversees and coordinates inventory, delivery and management. This also increases efficiency in transportation and warehouse management.


More about omnichannel /multichannel solutions and their implementation

Multichannel -Solutions overview

  • E-Commerce consulting 
  • Shop development incl. User Experience design
  • Efficient solutions for returns, including reconditioning (refurbishment)
  • Integration of efficient order management systems
  • Comprehensive customer service with designated contacts 
  • Management of all international trade and customs regulations
  • Financial services: credit and fraud management and the integration of different international payment methods
  • Suitable warehousing and cross-channel fulfillment solutions
  • Click & Collect, Same Day Delivery, Return-in-Store
  • Marketplace integration: linking your activities to the world’s leading B2C online marketplaces
Our expert David Engel reports

Digital transformation in the telecommunication sector

The ongoing rapid technical development has completely changed the telecommunication sector within a few years and is still changing it. New products or business models are formed, which also affect the sales strategy and make alternative distribution models possible.

Click here for the expert interview

Any questions? Feel free to contact me!

Alexandra Jahn

Alexandra Jahn

Global Business Development