With its widespread services, different industry solutions and standardised infrastructure, Arvato provides ideal preconditions and optimum support so we can also meet the logistics requirements of our role as EMEA headquarters.”
About the client
Olympus is one of the world’s leading manufacturers of optical and digital precision technology. Its portfolio includes innovative solutions for state-of-the-art medical systems, digital cameras as well as microscopes and industrial inspection instruments.
A supply chain solution across different industries and sites
Arvato offers Olympus a tailored distribution solution which is perfectly suited to the requirements of medical equipment and camera technology from its sites in Düren, Hamburg and Harsewinkel.
Olympus was looking for a distribution partner that could draw on far-reaching know-how in logistics processes as well as in medical and camera technology to create customised distribution solutions for its own product divisions and to constantly optimise and develop these solutions in a forward-looking and customeroriented way.
An integrated, one-stop distribution concept which creates the perfect conditions for different business units to ensure customer satisfaction and keep controlling expenses as low as possible for Olympus.
As a cross-industry service partner with a vast network of sites, Arvato has developed a distribution solution which optimally combines the advantages of multi-user sites and existing industry know-how for both medical equipment and camera technology. At the Düren site, the camera business was implemented in the direct vicinity of other high-tech and electronics businesses. With a view to distributing its medical equipment globally, Olympus established a new site in Hamburg in 2012, closely followed by an expansion project in 2016 which saw the logistics space available more than doubled.
From its site in Allermöhe, Arvato operates both the distribution centre for the pan-EMEA Olympus marketing and sales company and also the central warehouse for its regional Olympus Surgical Technologies Europe (OSTE) production centre which delivers to Olympus sales business centres globally. The centre’s portfolio includes more than 5,000 medical products such as endoscopes, laparoscopes and electro-surgical devices. More than 22,000 articles are stored here in total, ranging from large medical devices to small replacement parts. A further 2,000 ENT products were added following the expansion.
Arvato meets individual requirements
The wide spectrum of articles, strong variations in shipping volumes and stocks of the two Olympus business centres place great demands on the warehouse. A bonded warehouse was also set up to realise cost savings and the site was certified in line with ISO 13485 for handling medical equipment. The status as a “known consignor” allows air freight to be loaded quickly without additional checks at airports.
In addition, in Hamburg a storage unit for hazardous materials with space for around 500 palettes was established and a hazardous material organisation system implemented to ensure that the storage and delivery of hazardous materials/goods always complies with legal provisions. Assembling various individual components to form a kit and its subsequent dispatch is a further service provided in Hamburg. The outgoing goods processes are rounded off with an efficient bulking concept which ensures that orders are optimally pooled.
Arvato’s service portfolio includes shipping large volumes on behalf of the manufacturer to other Olympus distribution centres throughout the world as well as final-mile delivery for the sales company to medical centres and hospitals across Europe. As a premium manufacturer, Olympus attaches great importance to the satisfaction of its customers. Arvato helps deliver on these expectations by constantly optimising its service level and offering rapid delivery times of a maximum of 24 hours in Germany and 48 hours throughout Europe. Thanks to its transport management system, Arvato has also taken on part of the transport management workload of Olympus, including tracking and tracing.
- Particularly at times of temporary peak shipping volumes, Olympus benefits from the scalable structures of Arvato sites while still maintaining maximum transparency in all processes.
- The print-on-demand processes for printing the manuals are smoothly integrated into the existing distribution workflows.
- Warehousing incl. hazardous goods/materials handling and bonded warehouse
The whole case