e-commerce & consulting

Welcome to Arvato's eCommerce Competence Center

The eCommerce Competence center (eCC) is an in-house consulting team of Arvato Supply Chain Solutions that advises brands & retailers to make the most of their potential in digital commerce.

As a leading e-commerce service provider, our eCC consultants support national and international brands & retailers on strategic topics such as e-commerce business models, management consulting, marketplace strategy, internationalization, webshop audits and overall operational improvements in e-commerce.

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Our Consulting Services

Our analysis provides a 360° view on a company’s potential in new geographic markets, competition analysis, dynamics, and country specifics that could affect sales.

Want to know how you perform against your industry competitors? We provide you with quarterly and annual insights about your web shop performance dynamics.

We conduct a comprehensive qualitative and quantitative analysis, identify performance bottlenecks and provide specific optimization mechanisms.

We assist you in the development of omni-channel strategy to ensure that your customers enjoy a fully-integrated shopping experience.

An in-depth analysis, supported by our broad e-commerce expertise, that enables development of a tailor-made strategy for your optimal marketplace strategy.

After conducting a comprehensive analysis of your current performance, we provide you with customized solutions of how to improve your specific KPIs, e.g. conversion rates.

Your Benefits

Our excellent record speaks for itself, over the 10 years we have partnered with many local and global companies to help them achieve their goals.

  • As a leading Supply Chain provider, we take the “guesswork” out of consultancy.
  • Our advice is based on solid experience, cutting edge sustainable technologies at Arvato and access to our own market/consumer behaviour data.
  • No matter the size of your company or your target market, we have the data and expertise to support you. Chase your vision!
  • Agile and innovative solutions for adapting to changing market circumstances.
  • You will have access to an exclusive & quarterly benchmarking study that helps you gain an independent perspective about how well you perform in the market.
  • We focus on highly individual consulting services tailored for you and your time. We are flexible in digital & face-to-face communication.

Whitepapers and Analyses


U.S. Update: Direct-to-consumer Brands decoded


The State of Sporting Goods Online Market in Russia

The eCC at a Glance

Our Consultants

Knowledge Is Power

Make your strategic agenda bullet-proof with our studies.

A preview of what you can expect

Get to know more about the importance of packaging

Stay informed!

With our Arvato Supply Chain Solutions - Infoservice we offer exclusive content on studies, events as well as industry & company updates by mail. You decide which information you would like to receive. Customize your Arvato Infoservice to your individual needs at any time.

Register now!

Arvato E-Talks

New! Arvato E-Talks

Meet Arvato Supply Chain Solutions online and discuss with us topics such as digitalization, e-commerce and innovation. We are looking forward to meet you!

Register now!

Podcast #38

Philip Rooke and Hanne Dinkel, CEO and CCDO of Spread Group, talk about their businesses and help understand how product individualization works. Will product personalization be the new luxury good in this decade?

Listen here

Commerce Corner Podcast

Michael Peters, Vice President Business Development, speaks with brands, distributors and digital pioneers about strategies, tactics, current topics and much more.

All episodes

Any questions? Please reach out to us!

Michael Schröder

Michael Schröder

Business Development Manager