Smart solutions for leading fashion and consumer goods brands
Arvato Supply Chain Solutions’ Consumer Products division implements comprehensive full service solutions in e-commerce, omnichannel and retail logistics for well-known fashion, beauty and lifestyle brands.
Omnichannel commerce offers end customer-oriented brands great opportunities for international growth, whether they are established names or newcomers. But while shopping across multiple channels is a matter of course for today’s customers, it still often poses large challenges for distributors and manufacturers. That is why, with the help of innovative technology and the expertise of its employees, Arvato supports companies in providing the end customer with a positive brand experience across all channels.
Arvato knows exactly what is required in this highly competitive industry. We offer more than 15 years of experience in the development and implementation of complex solutions, and we have already put the e-commerce and retail logistics of leading consumer goods brands such as Esprit, Douglas, Coty and Triumph International onto growth trajectories. With our 15,000 employees we are one of the world leaders in supply chain management and e-commerce, as well as customer service, payment, IT and marketing services.
Our global infrastructure of more than 85 distribution centers in Europe, Russia, Asia and the US paves the way for quickly entering new markets. We take on all vital processes in close collaboration with our Hamburg-based digital agency, Friends of C. – from developing online shops, mobile apps, the front-end management of B2B and B2C logistics, and returns management to payment and accounting systems, customer service, and e-commerce consultancy provided by our in-house consulting team, the eCommerce Competence Center.
logistic centers and transport solutions worldwide in more than 140 countries
call center agents within the Bertelsmann Group using more than 11 different languages
developers for different online shop platforms
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Marketplaces: Their importance for brands is growing all the time. But how should they be operated? And which strategy is the best? CC#31 is a special edition - A panel discussion at the Arvato eXperience Day.
A Selection of our References from the Fields of Fashion, Beauty and Lifestyle
Through the use of automation in many of our processes, we are able to guarantee you vast flexibility – even through seasonal peaks – for hanging and folded goods, shoes, cosmetics and jewellery. We thereby ensure that your customers receive their goods in your most important selling periods. Through a wealth of experience gathered from numerous brands out of the Fashion, Cosmetics, Luxury, Beauty and Footwear branches, we know what logistics processes deliver the ultimate customer experience. Elaborate gift packaging, individually personalized notes, or the handling of dangerous goods – we’re got it covered. Of course we also support crosschannel processes like Click & Collect or Return-in-Store.
Digital Strategy & E-Commerce Consulting
Friends of C.
The digital agency Friends of C. offers brand companies extensive digital solutions for e-commerce and B2B: consulting & strategy, design, CX, loyalty programs, online-shop development & marketing automation.
In addition to digital expertise, the agency is characterized by its full e-commerce and B2B knowledge as it is part of the Arvato Supply Chain Solutions Consumer Products business unit.
eCommerce Competence Center
The eCommerce Competence center (eCC) is an in-house consulting team of Arvato Supply Chain Solutions that advises brands and retailers to make the most of their potential in digital commerce.
The eCC consultants support national and international brands & retailers on strategic topics such as e-commerce business models, management consulting, marketplace strategy, internationalization, webshop audits and operational improvements.