Smart solutions for leading fashion and consumer goods brands
Arvato Supply Chain Solutions’ Consumer Products division implements comprehensive full service solutions in e-commerce, omnichannel and retail logistics for well-known fashion, beauty and lifestyle brands.
Omnichannel commerce offers end customer-oriented brands great opportunities for international growth, whether they are established names or newcomers. But while shopping across multiple channels is a matter of course for today’s customers, it still often poses large challenges for distributors and manufacturers. That is why, with the help of innovative technology and the expertise of its employees, Arvato supports companies in providing the end customer with a positive brand experience across all channels.
Arvato knows exactly what is required in this highly competitive industry. We offer more than 15 years of experience in the development and implementation of complex solutions, and we have already put the e-commerce and retail logistics of leading consumer goods brands such as Esprit, Douglas, Coty and Triumph International onto growth trajectories. With our 16,000 employees we are one of the world leaders in supply chain management and e-commerce, as well as customer service, payment, IT and marketing services.
Our global infrastructure of more than 85 distribution centers in Europe, Russia, Asia and the US paves the way for quickly entering new markets. We take on all vital processes in close collaboration with our Hamburg-based digital agency, Friends of C. – from developing online shops, mobile apps, the front-end management of B2B and B2C logistics, and returns management to payment and accounting systems, customer service, and e-commerce consultancy provided by our in-house consulting team, the eCommerce Competence Center.
logistic centers and transport solutions worldwide in more than 140 countries
call center agents within the Bertelsmann Group using more than 11 different languages
developers for different online shop platforms
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Philip Rooke and Hanne Dinkel, CEO and CCDO of Spread Group, talk about their businesses and help understand how product individualization works. Will product personalization be the new luxury good in this decade?
A Selection of our References from the Fields of Fashion, Beauty and Lifestyle
Through the use of automation in many of our processes, we are able to guarantee you vast flexibility – even through seasonal peaks – for hanging and folded goods, shoes, cosmetics and jewellery. We thereby ensure that your customers receive their goods in your most important selling periods. Through a wealth of experience gathered from numerous brands out of the Fashion, Cosmetics, Luxury, Beauty and Footwear branches, we know what logistics processes deliver the ultimate customer experience. Elaborate gift packaging, individually personalized notes, or the handling of dangerous goods – we’re got it covered. Of course we also support crosschannel processes like Click & Collect or Return-in-Store.