Managed Care Communication Solutions

Our data driven approach allows us to easily manage multiple sources of truth. Our rules based design
enables the creation of customized documents that are made available for multi-channel publication.

• Instant access to all information for a specific member/plan/provider, etc.
• High degree of automation results in optimized efficiency
• Little or no involvement of internal IT resources needed
• Reduction in costly errors and Errata mailings

Our state of the art platform allows you to effortlessly manage your benefits and plan data through a
user-friendly interface and adaptable workflow engine. Our centralized content repository provides access
to your latest plan data and model documents, simplifying year to year changes and modifications. Based
on your unique business requirements, updates to content are immediate and global. With easy side by
side comparison and automated reporting, you meet the mandated timelines throughout the process.
CMS template and content requirements are integrated in real-time, generating fully compliant
documents including integration translation and 508 compliance.

• Fully automated solution resulting in significant cost savings
• Reduced number of review cycles
• Plan specific document customization
• Reliable, accurate management of multiple versions
• Print Integration
• Workflow integration

Our customized ID Card solution allows you to
manage all aspects of your ID Card production
process from creation to omni-channel delivery.
By providing user-friendly editing options, a
secure HITRUST certified infrastructure and
customer specific auditing tools, our systems are
built to ensure HIPAA compliance. Changes and
updates can be made quickly using our selfservice
tools and reporting is available real time.

• Fully automated solution resulting in significant
• cost savings
• Reduced number of review cycles
• Plan specific document customization Reliable, accurate management of multiple
• versions
• Print Integration
• Workflow integration
• Faster time to market / mitigated delivery risks
• Self-service and BPO approach possible

Arvato's robust search engine and data services
offer user-friendly, online provider search
capabilities and publication solutions for your
current and future members. Advanced PDF
generation, mobile-readiness, provider rating and
data accuracy checks, along with easy integration
and CMS compliance, makes our platform the
one-stop resource for all of your directory needs.

• Daily data refresh
• Data accuracy control
• Mobile compatibility
• PDF generation
• 100% automated process
• CMS compliant
• Increased member engagement
• Expanded Radius Search Options
• Standardized Data Formats
• Significant Cost Savings

Our proven, consumer-friendly solution delivers an improved member experience across all channels. Hi-
Trust certification backs our due diligence in data security. Additional publishing solution for memberbased
organizations with an on-demand functionality for creating, editing and order directories, giving you
complete layout and content control.

While there are many traditional print and fulfillment companies to choose from, there is no other
company in the industry that is as adept at assisting healthcare companies in moving to the next level in
their document management/delivery evolution. By taking complex “custom” communications and
automating the process, we deliver fast, accurate fulfillment, including in electronic formats. Our crossplatform
customized solution will provide the flexibility necessary to address the print, delivery and
archiving needs of your programs.
Our postal automation provides the maximum discounting possible while providing the critical expertise
to ensure your compliance driven communications are secure and meet mandated timelines. Our
scalable solutions provide complete transparency through our reporting tool kit. Our proactive account
management support works with you to optimize your processes and drive innovation.

• Extensive experience handling PHI/HIPAA data
• Hi-Trust and ISO certified
• Print-On-Demand (POD), offset and fulfillment physical and digital under one production workflow and
• ERP system
• Closed looped production via bar-code technology
• Complete transparency and real-time reporting
• Highly flexible production processes
• Consultative project/program management approach
• State of the art and scalable postal automation
• Optimized postal savings and reduction in supply chain costs
• Expertise in supporting compliance driven markets

We provide a centralized platform for the management of all member communication, from regulated
materials to transactional print. Our publication process prepares the content for omni-channel delivery
and ensures that your members receive the information in the way they prefer. Arvato has extensive
experience in implementing dynamic POD kitting solutions coupled with backend print and fulfillment.
Through our expertise in this area, we have assisted our clients with significant flexibility in their
organizational workflow, as well as substantial cost savings in providing customer specific member
materials.
We have succesfully supported many regional and national players in the implementation of their digital
strategy. As a global leader in digital solutions, we partner closely with our customers to guide them in the
transformation process.

• Self-service tools allow for creation, auditing, management, tracking and reporting in real-time
• Transparent processes
• Full digital offering and transformation suppor
• Increased time to market
• Omni-channel delivery options including Mobile technology
• Fully Customizable solutions
• Experts in digital strategy implementations
• Compliance driven solutions

Our publication process prepares the content for omni-channel delivery and ensures that your members
receive the information according to their preferences. We have succesfully supported many regional and
national players in the implementation of their digital strategy. As a global leader in digital solutions, we
partner closely with our customers to guide them in the transformation process.

• Increased members engagement
• Holistic approach from content organization and management to publication
• Automated process
• Consistent information presented across multiple channels
• Complete Transparency on all metrics
• Compliance driven solution
• Consultative project/program management approach
• Full digital offering and transformation support
• Experts in digital strategy implementations

Our user-centric platform enables you to instantly communicate with your customers through the
creation of engaging personalized content. Member communications can be managed and ordered
through a secure online user interface.
It seamlessly integrates both traditional Print on Demand capabilities and digital delivery.
Our state-of-the-art technology and unique solutions extend far beyond the traditional printing processes.
Our experienced team works closely with our clients to optimize efficiency through a "Create – Approve –
Deliver – Archive” approach. Our extensive reporting and monitoring capabilities result in real time
metrics and immediate transparency.

• Significant cost savings through blended production model
• Fully digital solution available
• Content creation functionality
• Faster time to market
• Trackable performance
• Advanced analytics
• Compliance driven solution
• Increase customer engagement

We provide a comprehensive range of services, which include digital and conventional print, fulfillment
and distribution, composition and editing systems, document management solutions, and provider data
solutions. We excel in taking complex “custom” content, automating the process and deliver fully
compliant, personalized member communictaions. Arvato’s expertise translates into savings for cost of
product and distribution, ensuring there will be no negative impact on the business during peak periods
of production.

• Member Specific Communication
• High Member Satisfaction
• Increased Member Engagement
• Fully Automated Process
• Content consistency
• Easy maintenance and updates

Our customizable workflow engine ensures and easy to manage approval processes and instant updates
on status changes for strict adherence of regulatory timelines. Processes can be defined in real time and
notification rules adjusted to the needs of your internal workflow. Arvato is a leader in digitization across
industries and has been supporting clients in health insurance, automotive, banking and IT/High-Tech
regarding their content and information transformation. Our integrated publishing engine supports a
multi-channel delivery model from print to microsites or mobile. With our innovative solutions and
technologies, we ensure customer-centric operations and support our clients in realizing their digital
strategy.

• Automated approval workflows
• Faster time to market
• Competitive advantage regarding content adaptation
• Higher customer engagement
• Increased efficiency
• Consistency