Integrated Logistics and IT Solutions for Marketing, Sales and After Sales
The automotive industry is facing major challenges. Key trends like connectivity, autonomous driving, shared mobility or electrification create new challenges. Arvato combines digital expertise and industry experience to provide excellent customer communication and services. We are experts for logistics solutions outside your standard processes – physical and digital.
We are partnering with clients from the automobile industry for more than 50 years. Started with marketing logistics, we are driving the digital transformation of information and processes for more than 25 years. We develop intelligent, innovative and integrated solutions. Our infrastructure ensures a high degree of scalability. Individual and integrated solutions are our core competencies.
pages of operations manual in one app
digital retail modules operated
Overview of our Solutions & Services
- Digital retail modules
- E-mobility logistics solutions
- Diagnosis logistics
- Set-up of service processes
- Shop development, incl. in-car-solutions
- Returns management
- Payment & billing
- Contract & license management
- Content creation & management
- Workflow management systems
- App development, incl. UI/UX
- After sales platforms, processes and systems
Selection of Cases & References
Digital Service Assistant (DiSA)
The Digital Service Assistant (DiSA) is our showcase for the future of automotive after sales. DiSA is distinguished by its intelligent combination of diagnostic and repair data, featuring automated digital communication, both during the repair process and encompassing interactions with the vehicle user.
Audi Digital Retail Solution
As rollout partner, Arvato is responsible for the physical and digital supply chain management of all hardware modules within the Digital Retail concept for Audi dealership partners: from sourcing, warehousing and distributing to key-user trainings and IT operations, incl. 27/7 support.
Special Logistics Porsche Design
Arvato supports the Porsche Design Group as an international outsourcing partner in managing the global supply chain of its lifestyle and luxury items. We set up extremely ﬂexible and scalable processes, incl. import and export and full creditor and debtor management.
Porsche „Good to Know“ App
The vehicle information app "Good to Know" provides the operating manual information as texts, images, videos and interactive graphics und includes an intelligent search.
Automotive Trend Forum 2019
Also this year, we're again main sponor of the Automotive Trend Forum. Our focus topic this year: Automotive E-Commerce.
Quality & Certificates
All services are based on international quality assurance systems. To protect your data and products, we rely on secure IT systems, financial services and employees for quality assurance.
We work according to:
- ISO 9001
- ISO 27001
- Forest Stewardship Council (FSC®)
- Programme for the Endorsement of Forest Certification Schemes (PEFC)