Digitization

Exciting with excellent IT and digital supply chain solutions

The customer journey has been turned upside down and we see fundamentally changing customer expectations, in addition to new technologies and trends. The world around us is changing at an incredible speed and companies are being forced to adapt. The COVID-19 crisis has been shown an enormous shift from offline to online retail but also how inflexible and volatile the supply chains are. E-commerce is prone to a high number of orders and returns. In addition, customers demand a wide product selection, speed, transparency and reliability.

Meeting today's customer demands poses several challenges throughout the supply chain. Flexibility, a customer-centric mindset, and a commitment to speed and immediacy, will be the defining factors of modern (digital) supply chains.

Arvato Supply Chain Solutions has its own digital unit, which enables us as a supply chain partner to not only create excellent and resilient logistics solutions for our clients, but also to complement them with digital solutions that address the needs of the end customer. We believe that the digital supply chain is better: it integrates IT and logistics expertise, it places customer and their needs right at the beginning of the supply chain, it is data-driven, scalable and sustainable.

Your contact

We believe providing digital-first, data-rich and personalized services, as well as compelling and accurate information that enhance customer satisfaction are the key for successful supply chains.

Boris Scholz
CDO | Arvato Supply Chain Solutions

Digital Solutions from a single source

DIGITAL

Our heartbeat

GROWTH

Our mindset

YOU

Our focus

Selection of our technologies

Dr. Dietmar Guhe, Vice President IT

Cloud infrastructure - always focusing on the benefit of our customers

The cloud is an essential prerequisite and indispensable component of digital transformation. For several years now, Arvato Supply Chain Solution has been consistently migrating its corporate infrastructure to the cloud. In addition to our own efficiency and the reliability of our IT systems, we focus primarily on the benefits for our customers. They benefit from faster innovations and greater agility.

In an in-depth interview, Dr. Dietmar Guhe, Vice President IT, talks about the state of play of our digital transformation and how our customers and employees are benefiting from it.

to the Interview

Finally the customer is king

How speed, flexibility and a customer-centric mindset in logistics will redefine the e-commerce experience 

Download paper now!

Selection of Solutions

Digitization of the automotive aftermarket

Would you like to know how digitization has changed the automotive aftermarket in recent years, what developments are shaping the industry and what new opportunities are emerging?

Read more

Customer Experience Cloud

Boost your customer's shopping experience: The Customer Experience Cloud helps to transform customers into loyal brand advocates - with UX- and Tech-power! 

Read more

About our Digital Unit

Arvato SCS | DIGITAL is the home for digital minds within Arvato Supply Chain Solutions. The mission is to accompany and drive the digital transformation of its customers and its own transformation. Customers benefit even more from industry-specific digital solutions and products. Arvato Supply Chain Solutions is organized by industry with deep industry and logistics expertise in these areas. The competencies within the Digital Unit dovetail this know-how with digital expertise at all levels.

Further Exciting Topics

Press report

Arvato Supply Chain Solutions establishes digital unit

Focus Topic

Arvato Supply Chain Solutions establishes Digital Unit

Focus Topic

DiSA – The Digital Service Assistant

Whitepaper

Automotive After Sales: The Digitalisation of the Customer Journey

Whitepaper

Industry 4.0 and the rise of the digital supply chain

Und wir können noch viel mehr! Sprechen Sie uns an.

Boris Scholz

Boris Scholz

Chief Digital Officer