Return

Efficient management of returns

A product needs to be exchanged? No problem: we offer you a range of options for designing your returns process.

Using an intuitive user interface the item to be returned and the reasons for the return can be selected and a reimbursement initiated.

The consumer receives multiple return options according to his individual behaviour. This can involve using a return label already included in the package, an on-demand retrieval of a return label or QR code, or return via one of your retails stores.

Solutions at a glance

Provision of return label

  • As an insert inside the package
  • Retrieved via a customer portal or customer service
  • On-demand creation
  • Provision of QR code

Pick-up and drop-off station finder

  • Integration of the desired carrier portfolio
  • Pick-up and drop-off station search using the address
  • Visual display using map from Google Maps
  • Suggestions based on the nearest addresses

Definition of returns

  • Select the product and specify the reason for return
  • Reimbursement of purchase price

Your benefits

  • Flexibility and convenience
    for the consumer in the returns process
  • Returned goods
    are returned to stock immediately after the return decision is made
  • Cuts costs
    by avoiding unnecessary label printing
  • Trust in the brand
    is reinforced through immediate reimbursement of the purchase price

Further topics

Press report

Arvato Supply Chain Solutions expands location network in China

Learn more

Press report

E-commerce retailers in the USA want to expand into Europe

Learn more

Und wir können noch viel mehr! Sprechen Sie uns an.

Schildern Sie uns Ihren individuellen Anwendungsfall und Bedarf. Wir machen sie möglich - die optimale Lösung für Sie!