What we do

Integrated solutions for end customer-oriented sectors

Arvato Supply Chain Solutions offers you much more than just traditional supply chain management. Our focus is on end customer-oriented sectors like automobile, banks, consumer goods, entertainment, fashion, healthcare, hightech, insurance, publishing and telecommunication. For every sector we develop solutions along the entire order-to-cash cycle. Our portfolio is thus similarly broad: alongside traditional logistics services like warehousing, commissioning, transportation management and comprehensive value added services, we develop and manage complex global supply chains, e-commerce and IT platforms, omnichannel solutions as well as digital distribution models. This is where the most recent IT solutions and technologies come to the fore. Our service components are constructed modularly. We can develop tailored solutions from them that fit your requirements.

 

Customer in focus

Customers become enthusiastic about a product in most cases at the point of sale or where touchpoints with the customer are created and products are used. We are specialists in end customer-oriented industries due to our many years working with these sectors. We understand our customers and their customers’ needs. Customer centricity is not an end in itself for us but the guiding principle of our business practice. We believe that business models, supply chain solutions or omnichannel concepts which are aimed at the best possible fulfillment of customer needs and which produce a customer experience across all channels are the ones that succeed. Our solutions are efficient, integrated, scalable, flexible and optimized for cost. But above all they are customer-focused. Through this we create sustainable customer satisfaction and retention. This is how we ensure your product is delivered well every time.

Hot Topics

Omnichannel

From innovative online webshops and mobile apps to personal voice assistants and the Internet of Things — in the digital age, personalized shopping experiences are available anytime on a large variety of platforms. To allow business enterprises to meet the increased demands of their customers, Arvato Supply Chain Solutions has developed omnichannel solutions that leave nothing to be desired for customers and consumers.

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Customer Centricity

Shopping on all channels, easy ordering, straightforward payment options and, of course, fast delivery free of charge – consumers have high expectations of retailers and manufacturers. Arvato Supply Chain Solutions is a thoroughly customer-centric company that systematically puts your end customers at the center of all business-related activities along the entire order-to-cash cycle. Here you’ll find out what tools you can use to learn more about your customers.

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Peak Management

Whether Christmas time, Black Friday or the introduction of new products to the market - the only way to manage a leap in sales volumes in the retail sector is a strong logistics and fulfillment expertise. As a specialist for end-customer-oriented industries Arvato Supply Chain Solutions is familiar with these challenges and enables you to not only meet but exceed your customers' expectations with powerful peak management and maximum flexibility.

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